The Garden Herbalist

The herbal medicine clinic and dispensary are open Monday to Thursday for you to consult our Medical Herbalist or to order your herbal medicine prescriptions. We also offer food sensitivity testing.

GDPR Privacy Policy

Who are we?

The Garden Herbalist is a Herbal Medicine Clinic and Herbal Dispensary based at 32 Main Street, Milton of Balgonie KY76PX. The business is run as a limited company "The Fife Herbal Dispensary Ltd" Registered in Scotland under company number SC284939.

We are committed to protecting the visitors to our website and our clinic and maintaining trust and confidence with our client base.

We are not in the business of selling, renting or trading email lists with other companies and organisations for marketing gain.

In this privacy policy we will outline how why and when we collect any personal data and how we use that information.

Types of data we collect

We may collect some of the following information:

Your name and company name where applicable
Your email address and telephone number
Other relevant customer information

What we do with the information:

The information that we gather is used to better understand our customers’ needs and to improve their online experience with us.

We use the information to improve the products and services that we offer.

We may send periodic emails to the email address that you have provided us with.

From time to time we may contact you to advise you of business opportunities or information that we think you may be interested in via email or phone.

We may use the information to adapt our website to better suit your needs.

Security

We are committed to ensuring that your information is secure and our website has SSL certification with GoDaddy. Any communication that you have with us will be encrypted and the information will be secure.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree to the cookie the file is added and the cookie helps to analyse web traffic and collect anonymous information about your activity on our website.

You can disable cookies on your device but this may affect your browsing experience on our site.

Newsletter data

As part of the registration process for our e-newsletter, we collect personal information:

To inform you about goods or services that you have asked us to tell you about
To contact you if we need to obtain or provide additional information
To check our records are right and to check every now and then that you’re happy and satisfied.

We do NOT rent or trade email lists with other organisations and businesses.

We use GoDaddy to process and deliver our newsletter. We gather statistics which inform us if an email has been opened and to give us data as to what info information is popular using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer – Keren Brynes MacLean

Payment Provider and Appointment Scheduling

We use Square as a payment provider for electronic payments either in person in clinic or via invoice when you order repeat prescriptions for either collection or postage. We also use them for our automated booking system. We use your email address and/or mobile number for this and do not share this information with anyone else.

Square operate a strict privacy policy which can be viewed online.

To keep customers’ data safe from hackers, credit and debit card issuers require UK businesses to follow a series of security guidelines called PCI compliance. Square products are fully compliant.

To protect Square account holders and their customers, all information submitted is encrypted to their servers, regardless of whether you’re using a public or private Wi-Fi connection or a data service on your phone (such as 3G or 4G). Square complies with all required PCI compliance standards. They never sell information to third-party vendors.

Square protects its systems with industry-leading technology and security controls, including:

Square performs data encryption within the card reader at the moment of transaction.
Square’s software is developed using industry-standard security best practices.
Square’s servers are monitored around the clock by dedicated security staff.
Square’s employees act in accordance with security policies designed to keep your data safe.

Should you require any further information please do not hesitate to ask us to provide more details.

Clinic Data Storage: Herbal Medicine Clinic

During your consultation your practitioner will take notes to record your case history, treatments plans and herbal prescriptions. Your records are held securely on our premises within locked filing cabinets and we do not store any of your medical data electronically.

Medical Herbalists are obliged to store medical records for a minimum period of seven years after which time they are securely destroyed.

Our dispensary and reception staff have access to the front page of your notes and your prescription cards, but do not access the personal data within your records.

Any repeat prescription forms which contain your personal contact details are shredded securely on the premises.

We do not share your information with anybody else and do not automatically add you onto mailing lists. Should you wish to go on a mailing list to receive newsletters you can sign up on our website.

Should you wish to access your records we can provide you with a copy of the notes taken during your consultations if you request this in writing from us. We will provide this to you within 30 days of receiving any request.

Once you are registered with our clinic, we will use your email address and/or telephone number to send you reminders about appointments and update you about clinic services.

As well as being able to speak to us in person via our landline you will also be able to communicate with us via WhatsApp/Text/Messenger and Email.

We do not share any of our communications with any third parties and we operate in the strictest of confidence.

Clinic Data Storage- Food Sensitivity Testing

We will hold your food test results in hard copy paper format for a minimum of 1 year after which time they will be securely shredded. If you consult our Medical Herbalists they may access your results to support your clinical treatment. We will not share your information with any third party.

Your results will be emailed to you as a word document and will also be stored on our cloud storage. No identifying data except your name is held on these electronic records.

Access to your data

You are entitled to view, amend, or delete the personal information that we hold.

Email your request to our data protection officer who will respond within 28 days:

Keren Brynes MacLean

32 Main Street

Milton of Balgonie

KY76PX

Tel: 01592 566 446

keren@thegardenherbalist.co.uk

Changes to the privacy notice

We may from time to time update the privacy policy and we would encourage you to come back to this section of our website periodically to check for updates.

Privacy Policy

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